Delivery Policy

1. eSIM delivery

After you place your order and payment is completed successfully, your eSIM QR code and installation instructions are sent to the email address you entered at checkout, no later than 30 minutes after the order. Most orders arrive within a few minutes.

Because eSIMs are delivered by email, please make sure your email address is correct. We ask you to enter it twice at checkout for this reason.

2. If you have not received your eSIM

• Check your spam, junk and promotions folders.
• Check your order on the Track Order page, using your order code and purchase email.
• If you have not received an email from us within 30 minutes of completing your order, contact us at esim@pbdisolutions.com with your order code.

3. Delays

If there is a delay in delivering your eSIM or providing the service, we will tell you promptly and give you the option to cancel your order for a full refund.

4. When to install

We recommend installing your eSIM before you travel, while you have a stable internet connection, and switching it on when you arrive. You must activate the eSIM within 30 days of purchase.