Everything you need to travel connected.

An eSIM is a digital mobile profile installed on a compatible phone. It gives you travel data without replacing your physical SIM card, usually by scanning a QR code after purchase.

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Your phone must be carrier-unlocked and support eSIM. On iPhone, check Settings → Cellular / Mobile Data for “Add eSIM.” On Samsung, check Settings → Connections → SIM manager. On Google Pixel, check Settings → Network & internet → SIMs. If the option is missing, confirm with the manufacturer before buying.

iPhone install guideSamsung install guide

Choose your destination and plan on the Premium Brands eSIM site, complete checkout, then check your email for the QR code and installation details. Use an accurate email address so delivery is not delayed.

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Install it while you have reliable Wi-Fi, ideally before departure and a few hours before you travel. Keep the travel line switched off until you are ready to use it unless your plan instructions say otherwise.

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Activation rules can vary by package. Most travel plans start when the eSIM first connects to a supported network at the destination. Always review the selected plan summary.

The activation window is 30 days from the time your order is successfully placed. Install and connect within that period so the plan does not expire unused.

No. Each eSIM can normally be activated only once. Do not delete the profile while troubleshooting, because many QR codes cannot be reinstalled.

Yes. You can keep your primary SIM active for calls or messages and use the Premium Brands eSIM for mobile data. Your phone must support dual-SIM operation.

Your phone does not switch automatically. After the eSIM is installed, open Cellular / Mobile Data settings, choose the Premium Brands travel eSIM as the line for mobile data, turn that line on, and enable data roaming for that eSIM only. Keep roaming off on your home SIM so data does not bill through your primary plan.

Most Premium Brands travel eSIM plans do not require eKYC. Check the Specifications tab on the plan you select. If eKYC is marked No, install the eSIM, enable the line and turn on data roaming to connect.

Most travel eSIM plans are data-only. Keep your primary SIM for voice and messages if you still need them, and use the Premium Brands eSIM for mobile data.

Yes. We recommend purchasing at least one extra day beyond your expected stay. Time-zone differences can consume a validity day earlier than expected.

Many plans support tethering, although selected unlimited or network-specific packages may restrict it. Confirm Wi-Fi Hotspot in the plan Specifications before purchase.

On iPhone: Settings → Cellular / Mobile Data, select the travel eSIM, then review usage for the current period. On Android: Settings → Connections / Network & internet → Data usage, then select the travel eSIM line. Reset statistics daily if you need a clearer day-by-day view.

An APN is the network access point your phone uses for mobile data. Most Premium Brands eSIMs configure automatically. If data does not connect after roaming is enabled, check any APN details supplied with your plan or contact support before deleting the eSIM.

Check spam and junk folders first, then confirm the email used at checkout. If nothing arrives, contact Premium Brands support with your order details so we can resend or reissue the eSIM.

Do not delete the eSIM. Take screenshots of the error and contact Premium Brands support. Our team will guide you through configuration and technical checks, and may reissue the profile when needed.

iPhone install guideSamsung install guide

Only delete an eSIM after your trip is finished or support has confirmed it is safe. On iPhone: Settings → Cellular → select the travel plan → Delete eSIM. On Android: Settings → Connections / SIM manager → select the eSIM → Remove. Deleting too early can prevent reinstallation.

Verified supplier or technical faults may qualify for replacement or refund support, subject to plan usage, activation status and the applicable policy. Contact us as soon as an issue appears and before deleting the eSIM.